Customer Service Hotline: 8684 1000 | Mon to Fri 9am-9pm, Sat and Sun 9am-5pm

Careers

Dental Surgeons/ Specialists


Details

-Busy practice with modern equipment (Laser, CBCT) and experienced dental assistants
-High basic salary, substantial training grant
-Training program and personal mentorship
-Immediate equity in the clinic will be given to driven candidates

Requirements
-Qualifications recognized by the Singapore Dental Council

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Dental Assistants


Duties & Responsibilities 

-Assist the dentists in all treatments and ensure the comfort of patients
-Preparation of dental materials for the respective treatments
-Ensure the cleanliness and sterilization of all dental equipment
-Assist in front office, patient registrations and any ad hoc administrative duties

Requirements
-Possess at least a PSLE/O level certification
-Working experience in this field is preferred
-Bilingual in English and Mandarin preferred (to liaise with mandarin speaking associates)
-5 days work week (4 weekdays + 1 day weekend)
-13th month annual wage supplement (AWS) is payable
-Individual performance bonus of up to 3 months is payable for qualifying nurses
-Locations: Bukit Panjang, East Coast, Whampoa, Sengkang, Bedok, Pasir Ris, Tampines, Serangoon, Toa Payoh, Boon Keng, Jurong West, Bukit Batok, Ang Mo Kio and Tanjong Pagar

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Full-time / Part-time Customer Service Officer 


Duties & Responsibilities

1. Customer Relationship Management
-Be the company’s first point of contact with all stakeholders
-Manage customers’ enquiries from all channels (Call Center Hotline, E-mails, Whatsapp, Online Messages) in accordance to company’s communication policy
-Engage customers actively by identifying their needs and making relevant recommendations
-Convert enquiries into appointment bookings, followed by system entry
-Manage customers’ feedback in a timely manner, with the ability to identify and escalate priority issues to the management
-Record call information according to company’s standard operating procedures

2. Receptionist Duties (where required)
-Handle front desk duties

3. Outreach Events (where applicable)
-Help out at the registration booth
-Handle queries from members of public

4. Administrative Duties
-Update of training materials (frequently-asked-questions fact sheet) in a timely manner
-Perform simple clerical work for the marketing team (Archival of documents, Data Entry)

5. Any other duties as assigned by Management

Requirements
– An outgoing individual who loves interacting and possess exceptional people skills
– Good writing and communication skills (Preferably B4 and above for O-level English)
– Fluent in English and Mandarin in order to serve a large group of mandarin speaking clientele
– Internet Savvy and proficient with Microsoft Office e.g. MS Word, Excel, Powerpoint
– Prior experience in healthcare, hospitality, or customer service will be an advantage

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Operations Executive 


Duties & Responsibilities

1. Supervise and manage day-to-day clinic operations
-Ensure that clinics are smooth-running and resolving operational contingencies
-Work with teams and other departments in HQ to facilitate operational workflow
-Assist and train staff in various skills including customer service, use of computer software (Clinic Assist, Google Drive etc), service recovery and roles in operation procedures
-Ensure billings and daily collections are properly and accurately done
-Ensure company policies and SOPs are abided by staff
-Carry out dental assistant and receptionist duties from time to time
-Provide administrative support such as managing claims
-Oversee repair works
-Track and give feedback on any operational issues to the management

2. Staff management
-Rostering
-Manage disciplinary issues
-Coach staff to enhance patient service quality and operational efficiency
-Lead team to achieve clinics’ target

3. HR functions
-Screen & interview potential candidates, conduct reference and background checks
-Manage recruitment online portals
-Manage on/off boarding like new hire orientation, confirmation and exit interview
-Handle employee benefits like leave and claims
-Review monthly timesheet and ensure accurate monthly payroll processing (OT, reimbursements, commissions)
-Track staff productivity and performance
-Maintain HR database and personnel files
-Application, renewal and cancellation of work passes
-Organise company functions, events
-Coordinate training and development activities
-Implement and ensure consistencies and sustainability of HR policies
-Work closely with operations team to assist in manpower deployment
-Handle employee grievances, disciplinary issues and counsel staff
-Understand groundwork of clinic assistants to better assess staff and interviewees

4. Ad-hoc project(s) as may be assigned by Management

Requirements

-Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Dentistry, Medical Science, Nursing, Pharmacy/Pharmacology or equivalent.
-At least 1 year(s) of working experience in the related field is required for this position.
-Strong analytical, communication and interpersonal skills
-Prepared to deploy flexibly on the job – to branches and HQ
-Prepared to pick up dental assisting, and carry out DA and receptionist duties from time to time
-Preferably specializing in Healthcare – Nurse/Medical Support & Assistant or equivalent.
-Full-Time position(s) available, Office hours (4 weekdays + 1 weekend)


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Locum Oral Health Therapists

 

Requirements
-Working experience as a OHT for 5 years and more
-Have a valid PART I licence and DO NOT require direct supervision from a dentist,
-Enjoy working with a team of clinical and management staff
-Willing to move around within a cluster of clinics


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Interested candidates, please send your detailed resume with a recent photo to HR@advanceddental.com.sg
We regret that only short-listed candidates will be notified.